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Troubleshooting Guide |
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Installation Troubleshooting Tips
Having some trouble with your new RAM?
Don't get frustrated! Most of the time, customers who have difficulties find their problems are solved by one of these solutions.
Press harder. Make sure the notches in your module are lined up with the keys in the slot, and then press down hard. It can take 20 to 30 pounds of pressure to install a module. The clips on the side of module should snap into place on their own. If you have to move the clips into place by hand, your module isn't installed properly.
Plug it in. Double-check to make sure all your power cords are plugged in. (And don't be embarrassed if you realize your system is unplugged ? it happens all the time.)
Check the internal cables. Did you accidentally bump one of the wires or cables inside your computer while you were installing your module? A loose hard drive cable can prevent your computer from booting up properly. Make sure all the cables are firmly in their sockets.
Update your BIOS. If your computer is a little bit older, it may need a BIOS (Basic Input Output System) update in order to work with today's technology. Don't worry ? updating your BIOS isn't as difficult as it sounds. You just need to contact your system or motherboard manufacturer. If you need an update, they'll probably point you to a Web site where you can download the new software for free. It's usually very easy.
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