• Dallas Memory Int'l does advise on what product is compatible with your system; please contact our Sales Department toll free (888) 524-5951 or via email at sales@dallasmemory.com with compatibility questions. Dallas Memory Int'l will not be held liable if you order the wrong product, no exceptions.
• Most orders are shipped the same day. However, we have a 24-hour processing policy, which means that in case of high volume of orders it might take us one business day to process your order; therefore, it will be shipped out the next business day. Please note that back-ordered, drop-ship, and special-order items may take longer to ship.
• Prices are final at the time of purchase.
• Shipping is done via Federal Express only.
• Signature is required for all packages. No exceptions.
• Shipping prices are calculated for 48 continental states only. Please call us for rates for all other areas.
• An additional fee of $10.00 will be applied in the event of the address correction, change, or if the address provided was not valid or incomplete.
• Shipping & Handling charges are non-refundable under any circumstances.
• Any discrepancies in the order received must be reported to Dallas Memory Int'l within 24 hours.
• Advanced replacements are no longer offered by Dallas Memory Int'l.

• We accept VISA, Master Card, American Express and Discover credit cards.
• We accept prearranged Wire Transfers and COD payments*. COD payments must be in a form of Cashier’s Check or Money Order.
• We offer NET Terms to Government, Educational and Healthcare Institutions, and other qualified applicants.
• For your protection we thoroughly investigate the validity of ALL credit cards. To avoid possible delays, it is preferable to ship to a credit card’s billing address. However, if you prefer to ship to a location other than your billing address, the shipping address MUST be registered with the credit card’s issuing bank. You can do that by simply calling the Customer Service number on the back of the credit card.
• Once the Credit Card is charged, cancelled orders will be charged a $25.00 or 5% of the total order amount (whichever is greater), order cancellation fee.
• Once the order is shipped, cancelled orders will be charged $ 10.00 re-routing charge.
• All refused shipments are subject to 20% Restocking fee.
• All COD shipments must be secured with a valid credit card. There is $ 10.50 COD Return Charge in addition to regular shipping charges.

• All warranties are valid from the original purchase date, including replacements.  
• 90 days warranty applies to all OEM CPUs, unless otherwise stated.
• 3-year warranty applies to all Retail Boxed Intel and AMD CPUs and is handled directly by the manufacturer.
• Physical Damage will void ALL Warranties. No exceptions.
• If the package is delivered with signs of physical damage or abuse, it should be reported to us immediately upon receipt.
• Abuse or misuse of the product will void ALL Warranties.
• Warranty excludes 'Acts of God' causes of damage, i.e. lightning, storms, dropping or mishandling the product, and other accidental causes.

• RMA business hours are between 10:00am-4:30pm Mon-Thurs
• To replace a defective product, you must first obtain an RMA number from our RMA Department using our RMA Form
• Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. Please have the following information on hand when completing the RMA Form: Invoice number, Reason for return and course of action sought on the merchandise to be returned.
• All RMAs must be accompanied by a copy of the original invoice and RMA number must be written on the package. All packages without a valid RMA number will be refused.
• All RMA numbers are valid for five business days from the date of issue, therefore the merchandise must be shipped back to DMI within five days from the time the RMA number was issued.
• In case of defective merchandise customers have 3 business days from the delivery date to obtain an RMA number for a full refund. Requests received after  the third business day will be accepted for replacement ONLY.
• Packages refused at the time of delivery will be considered a return and will be subjected to a 20% restocking fee.
• All included accessories must be returned, i.e. cables, fan, manuals, etc.
• In most cases you will receive the replacement product within seven business days, however under certain circumstances, this process may take longer than seven days.
  
• Please ship all Authorized Returns to our physical address:

Dallas Memory International
6017 Snell Ave. #373
San Jose, CA 95123

* For qualified customers. Some restrictions apply.