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Q |
I just
placed an order, when will it be shipped out? |
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A |
All orders placed before 3PM CST are shipped out the
same business day. However, at times order processing may take up to 48
hours. You can check the status of your order by logging into your
account.
Click here to login. |
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Q |
What
shipping methods does Dallas Memory Int'l offer? |
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A |
All domestic orders are shipped via Federal Express or USPS. |
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Q |
Does
Dallas Memory Int'l accept international orders? |
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A |
Yes, Dallas Memory Int'l does accept international orders.
All international orders must be prepaid via Wire Transfer. Please
contact our sales department at
sales@dallasmemory.com for more information. |
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Q |
Can I ship to an address other than my credit card billing address? |
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A |
For your protection we thoroughly
investigate the validity of ALL credit cards. To avoid possible delays,
it is preferable to ship to a credit card’s billing address. However, if
you prefer to ship to an address other than your credit card's billing
address, it MUST be registered with the credit card’s issuing bank. You
can do this by simply calling the Customer Service number on the back of
your card. |
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Q |
What is
Dallas Memory Int'l's return policy? |
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A |
ALL returns for full credit must be
initiated within 72 hours of receipt of the product. No exceptions!
Returns initiated outside of the 72 hour grace period and non-guaranteed
purchases are subject to a 20% restocking fee. |
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Q |
I live
outside of California, do I sill have to pay taxes? |
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A |
No. Only California residents are subject to an
8.25% sales tax. Dallas Memory International is owned by California based,
Green Griffon, LLC. |
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Q |
Does Dallas Memory International offer incentives to educational institutions? |
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A |
Yes, Dallas Memory International has developed
multiple incentive programs for educational institutions and government
agencies. Please contact us at 1-888-542-5951 or via email at
edu@dallasmemory.com for
more information. Our friendly sales staff is waiting to help you! |
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